FAQs - Frequently Asked Questions

What payment methods do you accept?
We accept credit and debit card payments.

 

Questions about shipping, delivery times, returns and exchanges? Click here.

 

How can I track my order?
Once you place your order, we will send you a confirmation email, so please also check your spam folder.

Once your order has been dispatched from our warehouse, which is not automatic and may take up to 1 day due to time differences and weekends, you will receive an email confirming that your order has been completed.

This email will include the options “View Order” and “Track Order”. By clicking the tracking option, you will be redirected to the website of the carrier assigned to your shipment.

 

How can I modify my order?
Once your order has been placed and completed, you will not be able to change the selected product or size from your customer account. Please email us at hola@removeafterflights.com with the changes you would like to make, and we will update the order manually.

 

How can I cancel my order?
You can only cancel your order if it has not yet left our warehouse. To request a cancellation, please email help@removeafterflights.com with your order details and the reason for cancellation.

 

How can I find my order number?
When you place an order, we send you a confirmation email containing your order number. If you have not received it, please check your spam folder.

 

Which countries do you ship to?
We ship to Spain, including the Balearic and Canary Islands, as well as to destinations across Europe. Shipping to other parts of the world may be available upon request. Check shipping costs and delivery times here.

 

Are taxes included in the price?
Yes, prices include VAT or the corresponding applicable tax, except where otherwise stated for specific destinations. For shipments outside Europe, customers are responsible for any applicable import taxes, customs duties and handling fees.

For shipments to the Canary Islands, orders are processed without Mainland Spanish VAT. We maintain the same retail price; however, this price does not include VAT or any import taxes, duties or fees that may apply in the Canary Islands.

Depending on the value and nature of the order, the recipient may be required to pay IGIC, AIEM and/or customs clearance or handling fees upon delivery.

 

How can I find the right size?
Each product page includes a size chart with detailed measurements so that you can compare them with a similar garment you already own.

 

I need an invoice. How can I request one?
➡️ Fill in this form with your order number and billing details, and we will send your invoice within 1–2 days. ⬅️

 

I have returned an order. How long will it take to receive my refund?
Once we confirm your refund by email, the funds should be credited to your account within a maximum of 10 days, depending on your bank.